At The Babb Collection, we’re committed to authenticity, quality, and a premium buying experience. Our Fragrances are sourced exclusively from trusted distributors, and our expert-curated platform ensures a seamless shopping journey from browsing to delivery being processed once received.
We accept major credit / debit cards, PayPal, and other secure checkout options. All transactions are encrypted and safe.
You may modify or cancel your order within 24 hours of purchase. After that window, your order enters processing, and changes may not be possible. Contact us immediately to check availability.
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
The Babb Collection currently ships only within the United States.
We typically process and dispatch orders within 1-2 business days. U.S. standard shipping arrives within 3-7 business days, depending on your location.
Yes, we partner with reliable carriers (USP) and will gladly accommodate your preference if noted in your order details.
Yes, if you need your fragrance sooner, expedited options are available at checkout for a small additional fee.
We accept returns of unopened, sealed items within 15 days of delivery. Open or used items, as well as travel size, testers, or partial-use bottles, are not eligible.
Report any defective, damaged, or wrong items within 7 days of delivery, with photos. We’ll provide a full refund or replacement, your choice.
If the package has no delivery scan, you’re automatically eligible for a full refund, regardless of insurance.
That’s considered a stolen package. Coverage depends on whether shipping insurance was purchased. If insured, you’ll need a carrier verification letter to file a claim. Without insurance and documentation, claims cannot be approved.
Your first return each month is covered by us with a prepaid label. Additional returns require customers to pay for return shipping, or a $10 fee will be deducted from your refund if you request a label. Original shipping is non-refundable.
After we receive and inspect your return, refunds are issued within 5-7 business days, typically back to the original payment method. Store credit is available upon request.
Yes, on unopened items, within 15 days. One free exchange per order, subsequent exchanges may incur shipping fees.
Absolutely, each fragrance is 100% genuine, sourced from verified suppliers and guaranteed.
No, testers are authentic and may come without boxes. Partial-use bottles are measured precisely in clean, sterile conditions, accuracy is always stated clearly in the listing.
We operate with lean overhead and buy in bulk, allowing us to offer significant savings directly to you.
Once your order ships, you’ll receive tracking updates via email. You can also visit your account page for real-time tracking.
Feel free to reach out to support@thebabbcollection.com with your order number, our team is happy to assist and investigate.
You can email us anytime at support@thebabbcollection.com. Expect a helpful, prompt response usually within 24 hours.